Don de Fleurs is proud to offer FREE ground shipping on all orders to every address in the 48 contiguous U.S. states. All new orders are typically packaged and shipped through FedEx or UPS within 1-2 business days after they are processed online. If you wish to have your order expedited, it must be placed before 10 AM EST* to be shipped in a timely manner.
All Eternity de Fleurs arrangements are securely packaged within a shipping box and comes with package insurance. Please be sure to follow the unpacking instructions carefully! Once your order is shipped, we will send an email confirmation including tracking information.
STANDARD GROUND SHIPPING
Your order will typically be delivered within 3-7 business days depending on the distance to the destination address. All new orders are typically packaged and shipped in the most cost-efficient way possible so we can pass the savings on to you in the form of free shipping. If you check the status of your order and see that your items haven't shipped yet, don't worry. We may take a little longer than you expect to ship out your order, but we won't delay shipping if it means we'll miss the expected delivery date.
- If your order needs to be expedited, then you will have the option of choosing an express shipping method for an additional charge during the checkout process.
- Please be mindful that we DO NOT guarantee delivery dates and times on any orders shipped via our FedEx/UPS Ground and Express Service. Once your order leaves our fulfillment center, we are not responsible for any delayed shipments by any of the shipping carrier(s) as this is out of our control.
- Please be mindful that we do not ship any orders on the weekends. Also, we do not accept orders that require shipping to PO boxes, APO/FPO or U.S. territories.
- Please make sure to verify your recipient's delivery address and confirm that it has been entered accurately. If you provided an incorrect address, please contact us immediately so we can make the corrections or else we will be unable to deliver your package and your recipient will be disappointed by a delayed delivery!
- While most orders are typically delivered within the specified time frames, some destinations may take longer. Estimated delivery times are not guaranteed and there could be slight delays during transit.
- Please note that while it is uncommon, our shipping couriers may deliver a package earlier than the expected delivery date.
All of our arrangements are handcrafted and made to order. Therefore, our products may NOT be returned or exchanged unless it was damaged during transit. In the event of damage, please contact customer service immediately within 24 hours via phone or email at firstname.lastname@example.org.