FAQ


LOCAL DELIVERY INFORMATION

Q: Do we offer same day delivery?

A: For same day delivery, orders must be received before 12:00 p.m. Monday thru Saturday in the recipients time zone. Orders received after that time, may be delivered the following day. We do not take any orders for same day delivery on Sundays as we are closed. We strongly recommend to place your orders at least five business days in advance before any major holidays, to avoid any delays. Please call one of our floral specialist at 954-637-2700 to arrange for same day delivery.

Q: How much are delivery charges?

A: We have a flat rate local delivery cost of $29.99 for our fresh cut flower arrangements in the Miami Dade, Broward, and Palm Beach areas.

Q: What days of the week do we deliver?

A: We deliver every day Monday - Sunday Including major holidays (New Year's Eve, New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, the day after Thanksgiving, Christmas Eve, and Christmas).

Q: Do we provide shipping of our boxed flower arrangements?

A: Unfortunately, we do not ship our fresh cut flower boxed arrangements at this time. At the moment, our local delivery service is limited to South Florida. However, our Éternel de Fleurs preserved rose arrangements ship nationwide. To view our Éternel de Fleurs collection please visit our page at http://dondefleurs.com/collections/eternel-de-fleurs/products/eternel-de-fleurs

Q: What happens if the recipient isn't there to accept the arrangement?

A: Because each arrangement is personally hand delivered by our floral specialist, it's possible that the recipient may not be present during the attempted delivery. If you have any specific instructions for the delivery, be sure to include them into the "Special Delivery Instructions" field during check out. Otherwise, the delivering florist may choose to:

  • Call the recipient to schedule an appropriate delivery time of your gift.

  • Leave a note on the recipient's door asking them to contact us to schedule a convenient delivery time.

  • Leave the flower arrangement with a neighbor, and place a message on the recipient's door referring them to the neighbor who is holding their gift.

  • Return the arrangement back to a cool air conditioned area at our flower boutique until we can contact the recipient and schedule a re-delivery.

Q: What's your return policy?

A: Unfortunately, Don de Fleurs® does not accept returns for our fresh cut flower arrangements. If you would like to cancel an order, please contact us before the scheduled delivery. Please contact us at info@dondefleurs.com with any questions, comments, and concerns, and a design specialist will do everything possible to help.