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Returns Policy


All of our fresh cut flower and preserved rose arrangements are handcrafted and made to order. Therefore, our products may not be returned or exchanged unless they are damaged during transit. All sales are final and no refunds or store credit will be issued. Don de Fleurs® does not take any responsibility for any packages refused by the recipient at the time of the delivery.


In the event you receive a damaged product during shipping, or that is defective, please contact our customer support team within 24 hours via phone at 1-800-386-5611 or email us at for special instructions.


If you would like to cancel an order, please contact us immediately to confirm whether the order has been processed. If the arrangement is determined to be completed, we will not be able to issue a full refund due to the fact that Don de Fleurs® has already incurred an expense to complete the arrangement and you agree that such amounts may be deducted from any payments previously made to Don de Fleurs®. Any changes to or cancellation of an order will require prior written approval via email and can only be authorized by management at Don de Fleurs®.

If you have any further questions regarding your order, please contact our Customer Support Team.

Hours of Operation: Monday - Saturday 9 AM to 6 PM EST*

Phone: 1-800-386-5611