All of our fresh cut flower and preserved rose arrangements are handcrafted and made to order. Therefore, our products may NOT be returned or exchanged unless it was damaged during transit. All sales are final and no refunds or store credit will be issued. Don de Fleurs® does not take any responsibility for any packages refused by the recipient at the time of the delivery. In the event the arrangement is damaged, please contact our customer support team within 24 hours via phone or email at


If you would like to cancel an order, please contact us immediately to confirm whether the order has been processed. If the arrangement is determined to be completed, we will not be able to issue a full refund due to the fact that Don de Fleurs® has already incurred an expense to complete the arrangement and you agree that such amounts may be deducted from any payments previously made to Don de Fleurs®. Any changes to or cancellation of an order will require prior written approval via email and can only be authorized by a manager team member at Don de Fleurs®.


We do NOT take responsibility of arrangements being delivered to other locations such as (hotels, restaurants, recipient's work location etc) other than recipient's home due to customer's requests. We also do not take responsibility on how customers handle the arrangement after it's been delivered.

If you have any further questions regarding your order, please contact our Customer Support Team.

Hours of Operation: Monday - Saturday 9 AM to 6 PM EST*

Phone: 1-800-386-5611